In-house average weekday ridership for December was 2,902, up by 1.66% from last year. Supplemental providers average weekday ridership was 327, down by -0.96%. Combined in-house and supplemental providers average weekday ridership was 3,229, up by 1.39%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 15,920 boardings, up 3.12% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.74% for December. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.54%. On-time performance for trips with a desired arrival time was 62.10% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.74% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of December, Handi-Van operated 71,308 trips including 7,278 trips that were longer than one hour in trip time. The analysis found that 72.36% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 745 or 10.24% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,267 or 17.41% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 70.34% for December, up by 2.81% from last year.
Over the month of December, reservationists answered 39,995 calls. Of those calls, 94.81% were answered within 3 minutes, and 98.33% were answered in 5 minutes.
| "December FY2025" | "December FY2024" | "December FY2019 Pre-COVID" | "% Change FY 24 to 25" | "6 Month FY2025" | "6 Month FY2024" | "6 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 87,747 | 84,112 | 97,503 | 4.32% | 526,934 | 511,014 | 598,248 | 3.12% | 1,197,533 | |
| Average Weekday Ridership | 3,229 | 3,185 | 3,754 | 1.39% | 3,288 | 3,217 | 3,857 | 2.22% | 3,856 | |
| Unique Riders During the Month | 5,600 | 5,373 | 5,732 | 4.22% | 5,582 | 5,347 | 5,813 | 4.39% | 5,810 | |
| Cost per Revenue Hour | $116.04 | $112.40 | $85.90 | 3.24% | $115.84 | $113.57 | $87.82 | 2.00% | $87.76 | <= $90 |
| Cost per Passenger Trip | $55.21 | $53.20 | $40.22 | 3.77% | $54.33 | $53.02 | $39.50 | 2.47% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.06 | $7.80 | $5.84 | 3.34% | $8.03 | $7.80 | $5.87 | 2.98% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.10 | 2.11 | 2.14 | -0.51% | 2.13 | 2.14 | 2.22 | -0.46% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.87% | 3.28% | 4.48% | -0.41% | 2.96% | 3.12% | 4.32% | -0.15% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.29% | 77.17% | 75.58% | -0.88% | 76.90% | 77.82% | 75.41% | -0.92% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.79% | 0.66% | 2.17% | 0.13% | 0.84% | 0.71% | 2.21% | 0.13% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.04% | 0.12% | -0.02% | 0.04% | 0.03% | 0.14% | 0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.74% | 87.67% | 87.86% | 0.07% | 88.51% | 88.83% | 87.62% | -0.32% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.54% | 88.33% | 90.03% | 0.20% | 89.35% | 89.55% | 89.83% | -0.19% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.98% | 1.31% | 1.01% | -0.33% | 0.81% | 0.85% | 0.84% | -0.04% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 62.10% | 54.20% | 60.00% | 7.90% | 55.97% | 56.50% | 59.52% | -0.53% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.36% | 72.63% | 67.41% | -0.28% | 73.30% | 73.33% | 69.07% | -0.03% | 68.69% | 50% |
| Excessive Trip Length | 10.24% | 9.89% | 14.59% | 0.35% | 9.74% | 9.23% | 12.96% | 0.51% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.49% | 4.54% | 4.76% | -0.05% | 4.25% | 4.17% | 4.42% | 0.08% | 4.44% | < 5% |
| Advance Cancellation Rate | 23.49% | 21.68% | 24.46% | 1.81% | 21.10% | 20.00% | 23.51% | 1.10% | 23.11% | < 15% |
| Missed Trip Rate | 1.19% | 1.57% | 1.27% | -0.37% | 1.04% | 1.04% | 1.02% | 0.00% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.29 | 2.49 | 1.33 | -8.23% | 2.38 | 2.47 | 1.42 | -3.90% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.33% | 95.81% | 32.92% | 2.52% | 99.00% | 98.09% | 56.77% | 0.91% | 50.30% | 94% |
| Vehicle Availability | 70.34% | 67.53% | 86.79% | 2.81% | 74.82% | 72.40% | 88.30% | 2.42% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
